Estimated Shipping & Delivery Times
- Estimated lead times are shown on each product page. These are estimates and may vary based on product availability and manufacturer timelines.
- Items in the same order may ship separately.
- We currently ship to street addresses within the continental United States (no P.O. Boxes or APO/FPO at this time).
- If an item is out of stock or on backorder, we’ll contact you with an updated ship date.
We do not currently offer
- International shipping
- Delivery to P.O. Boxes, APO/FPO, or freight forwarders
- Shipping to Alaska, Hawaii, or Puerto Rico
- Exchanges (please initiate a return where eligible)
Delivery Methods
- Doorstep Delivery: Delivered to the first dry area at ground level (front door, garage, or lobby). No unrolling, placement, or packaging removal.
- White-Glove Delivery: Brought to room of choice, unrolled, placed, and packaging removed. Furniture moving not included.
- Premier White-Glove Delivery (where available): May include limited furniture moving, assembly, final positioning, and cleanup.
- For White-Glove and Premier White-Glove deliveries, our carrier will contact you to schedule a delivery appointment once your order is in your area. Please ensure someone is available to receive the delivery at the scheduled time. If you need to reschedule, contact the carrier directly using the information provided in your shipping notification. Missed appointments may result in redelivery fees.
- For safety, delivery teams cannot move pianos, pool tables, safes, fragile collections, or any item over 175 lbs.
- Orders for in-stock items may be canceled at no charge before they have been picked up by a carrier. Once an item has shipped, it cannot be canceled and must be returned per our standard return policy. To request a cancellation, email support@furnitureinthepines.com as soon as possible with your order number.
Note: Oversized furniture ship via freight carriers and may require additional processing time and a delivery appointment. A signature may be required.
Made-to-Order & Custom Furniture
- Many furniture items are made to order and begin production after an order is placed.
- Made-to-order items cannot be canceled, returned, or exchanged except in cases of damage, defect, or if the wrong item was shipped.
- Estimated lead times are listed on the product page and do not include carrier transit time.
- If a made-to-order item arrives damaged, defective, or is not the item you ordered, please follow the same process outlined in the Damaged or Incorrect Items section below. Upon verification, we will arrange a replacement, repair, or refund at our discretion.
